Workplace mediation can resolve issues quickly, easily, confidentially and permanently. It is a common misconception that there needs to be a formal complaint lodged before mediation can be considered but just imagine if you could resolve a dispute, issue or any form of conflict before it escalated to the complaints stage – mediation can be considered as soon as a problem is identified! Did you realise that the typical manager spends 25-40% of their time dealing with workplace conflicts? That’s one to two days of every work week.

Mediation is a voluntary, confidential discussion by the relevant people about the issues in dispute, facilitated by an independent mediator.  The discussion gives the participants an opportunity to be heard, and to hear what each other has to say. Effective workplace mediation will move employees away from hostility and encourage them to engage in rational dialogue and work towards generating solutions.

At SHAW Dispute Resolution, all of our mediators are nationally accredited with NMAS, and all have at least 3 years’ experience practicing as a lawyer. Our mediators are highly experienced in conducting workers compensation mediations and most are on the relevant states panel of mediators for return to work services which would be highly valuable to your organisation.

When is a workplace issue suitable for mediation?


An employee has started to take excessive sick leave


An employee fails to advise of their non-attendance at work or has consistent lateness


Complaints from customers or other staff are received about an employee’s behaviour


You notice a manager moving problem staff between teams or locations to avoid a problem


Two or more employees demonstrate that they are not getting along


A manager and employee have a communication breakdown


Bullying, harassment or discrimination has occurred


An injury has occurred, but a return to work claim has not been submitted


A formal complaint has been made and resolution is required


An investigation has been completed and resolution is required

We will provide an initial confidential consultation for each party involved including Human Resource managers. We will then hold a discreet and confidential joint session of mediation with all required parties. Following the conclusion of the joint session of mediation, we will provide you with an outcome document that highlights all of the matters of concern and the steps taken to  implement a resolution.

Research has demonstrated that organisations which have adopted a conflict resolution practice such as mediation have reported a 50-80% reduction in costs compared to litigation and with over 50% of organisations reporting that they have been sued by an employee. Just imagine the improvement in expenses, staff morale and reputation!

Why not get in touch to discuss how we can help you resolve your current Workplace Dispute.

No fee or payment or financial commitment until and unless the other party agrees. Call us without any financial risk.

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Have questions about how SHAW Workplace can assist you? Want to get in touch to discuss the process? Have other questions or concerns? Simply fill out the form below and we will be in touch within 24 hours.

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Thank you to Ali and your team for your prompt actions in organising the mediation. I have received amazing feedback from those involved about Ali’s calming but methodical approach to ensuring that everyone had the opportunity to be heard, raise their concerns and come up with solutions.  I am confident that with Ali’s help we have put in place a plan for future success. Thanks again for helping us work through the issues and get this great outcome for all.

Tori, People Vision (for Skycity)

November 2018